Author: Reddy, Sandy Supervisor: Professor Erik Schmikl Date: March 2010 The evident problem is dissatisfied customers due to bad customer service. Blue Cells bad customer service emanates from poor training given to staff, which impacts profitability in the organisation. The problem researched within the ambit of this dissertation reads as follows: “Poor customer service and […]
READ MOREAuthor: Ramgathi, Sandesh Supervisor: Professor Pierre Gerber Date: September 2009 There is a trend for large Corporate organisations to define long term strategies (often over five years) to position their businesses within a desired market segment. Annual business plans are then developed to direct the implementation of the strategies and because business directions change with […]
READ MOREAuthor: Qupe, Leo Mziwonke Supervisor: Professor Pieter Steyn Date: September 2008 Sustainable poverty alleviation has become top priority within all spheres of government. Various programmes have been launched to reduce poverty; however, most of these initiatives are not sustainable. This research seeks to investigate reasons for this situation with a view to propose remedial action […]
READ MOREAuthor: Prince, Colin Supervisor: Professor Pieter Steyn Date: September 2010 Alignment continues to grow in importance today as companies strive to link technology and business (Papp:1995, Luftman:1996, Luftman & Brier:1999) to create a competitive advantage above their competitors. Alignment addresses both: doing the right things (effectiveness) and doing things right (efficiency). Information Services (IS) need […]
READ MOREAuthor: Pretorius, Karen Supervisor: Professor Erik Schmikl Date: March 2006 The research was conducted in a Private Higher Education Institution that specialises in teaching the theory and principles of project and programme management at the postgraduate level. This Private Higher Education Institution distinguished itself as a leader in the market by adopting an innovative approach […]
READ MOREAuthor: Parisi, Rosetta Supervisor: Professor Erik Schmikl Date: September 2010 Eskom’s Distribution division centrally formulates strategy at executive level and then cascades it to its six decentralized regions, called Northern, Eastern, Western, North-West, Central and Southern region. This study of the Southern region, explores whether, in the absence of a structured system to manage and […]
READ MOREAuthor: Noorodien, Mohammed Yazeed Supervisor: Professor Erik Schmikl Date: March 2007 Faced with ever-growing competition in the software industry, one of the strategic objectives of executive management at Microsoft is to develop sustainable customer relationships. Everyday businesses face the ongoing challenge of ensuring that a wide variety of software from many different software vendors works […]
READ MOREAuthor: Njoni, Derick Skhalele Supervisor: Professor. Dr. Andre Watkins Date: Professor Erik Schmikl Various departments of the Limpopo provincial government have spent millions of rand on agricultural projects in an attempt to eradicate poverty within the province. After such huge expenditure, there is still little impact on poverty eradication. The Exco Lekgotla is the Executive […]
READ MOREAuthor: Nagel, Mohammed Anwar Supervisor: Professor Pieter Steyn Date: March 2008 Doing the right things and doing things right is a balancing act, and requires the development of good business strategies and efficient operations to deliver the products and services required to implement the strategies. Competitive pressures on private businesses and performance improvement and reform […]
READ MOREAuthor: Mutuvhi, Fhatuwani Lastborn Supervisor: Professor Piet Ackermann Date: March 2010 The significance of project management is now widely recognised, both for organisational development and as part of international business architecture, as a lever to address the converging interest of competitiveness. Project evaluation is regarded as a useful mechanism for streamlining business strategies effectively and […]
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